At Sarian Pharma, we are committed to providing high-quality pharmaceutical and healthcare products. Due to the nature of pharmaceutical products and in accordance with industry regulations, we maintain a strict return and refund policy to ensure product safety, quality, and compliance.
1. Eligibility for Returns
Returns may be accepted only under the following circumstances:
- The product received is damaged during transit.
- The product received is incorrect or differs from the order placed.
- The product has a manufacturing defect.
- The product is received with broken or tampered packaging.
- The product is delivered with an expiry date that does not meet agreed specifications.
Customers must notify us within 48 hours of receiving the order and provide supporting photographs and order details.
2. Non-Returnable Products
For safety, regulatory, and quality assurance reasons, the following products cannot be returned:
- Opened pharmaceutical products.
- Products with broken seals.
- Temperature-sensitive products.
- Products stored improperly after delivery.
- Products returned after the specified reporting period.
- Products purchased under special promotional offers or clearance sales.
- Products damaged due to customer mishandling.
3. Return Request Process
To initiate a return request, customers should contact our customer support team with:
- Order Number
- Product Name
- Batch Number (if applicable)
- Reason for return
- Supporting photographs
Return requests can be submitted through our Contact Us page or by emailing our customer support team.
4. Inspection and Approval
Upon receiving the return request, our quality assurance team will review the submitted information. Additional details or documentation may be requested if necessary.
Sarian Pharma reserves the right to approve or reject any return request after verification.
5. Refund Policy
If a return request is approved, refunds will be processed through the original payment method or as mutually agreed between the parties.
Refunds may be issued for:
- Damaged products
- Incorrect products supplied
- Verified manufacturing defects
- Orders cancelled before dispatch
Refund processing may take 7–14 business days from the date of approval.
6. Replacement Policy
Where applicable, Sarian Pharma may offer a replacement product instead of a refund.
Replacement requests are subject to product availability and quality verification.
7. Order Cancellation
Orders may be cancelled before shipment confirmation. Once an order has been dispatched, cancellation requests may not be accepted.
8. Limitation of Liability
Sarian Pharma shall not be liable for any indirect, incidental, or consequential damages arising from the use, storage, handling, or transportation of products after delivery.
9. Contact Information
For any return, refund, or replacement-related queries, please contact:
Sarian Pharma
Email: contact@sarianhealthcare.com
Phone: +91 77779 17963
Website: www.sarianpharma.com
Our team will assist you in resolving your concerns as quickly as possible.